Making an appointment
Appointment can be made by telephone, online or at the reception desk. We offer 10 minute appointments.. The surgery is also pleased to offer Telephone Consultations for your convenience. Please be punctual for your appointment. If you wish to see a specific doctor or nurse, please be aware there may be a delay. Urgent cases will always be seen on the same day.
During The Appointment (Consultation):
Don't be afraid to ask questions.
If you don't understand, ask your doctor to repeat it or write it down.
If you are prescribed a drug, make sure you know why it has been given to you, how long to take it for etc. Remember pharmacists are experts in medication and a very useful source of advice.
Be direct. If you have a problem that you find embarrassing or difficult to talk about, don't leave it to the end of the appointment before mentioning it. Remember your problem is likely to a common one for your GP, who is there to help you.
One problem at a time:
If you have several problems it is more effective in the long run to concentrate on just one problem during the consultation than to have to rush through a list of problems. Be prepared to make another appointment so that each problem can be given the time it needs to be sorted out.
Be on Time:
Be on time for your appointment, or inform the surgery as soon as possible, if you wish to cancel the appointment.
If you cannot keep your appointment, please let us know as soon as possible so the time can be used by another patient.
Please telephone us at: 01895 452540 or cancel Online using Patient Access
Make a separate appointment for each member of the family.
To See the Doctor
You are able to book up to 10 days in advance for a doctor's appointment. We save a proportion of appointments for on-the-day booking, which are available by telephone or at reception from 8.00am Monday to Friday.
Every effort will be made to ensure a doctor sees you on the day of your choice although this cannot be guaranteed.
To See the Nurse
Nurse appointments can also be booked up to 10 days in advance.
Non-attendance for appointments
Non-attendance for appointments is a persistent problem and increases the wait to see the doctor/nurse. If you no longer require your appointment please cancel in good time, as this will allow someone else to see a doctor/nurse that day.
If you require an advice regarding your illness, please speak to the receptionist. She will advise you when the doctor or the nurse will return your call.