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Telephone Consultation

We offer Telephone Consultations with the Doctor/Nurse. Telephone consultations can be a good means of communication with a patient to supplement the traditional surgery consultation. They are often a much quicker method of dealing with basic issues and for the GP they represent the means by which a consultation may be quick and concise. 

Patients telephoning to ask for an appointment will be asked to confirm their telephone number. They will then be called back by a Doctor/Nurse who will discuss the problems with them. In many cases it is hoped that the matter will be resolved on the telephone without the need for the patient to visit the surgery. This will save time for both the patient and the practice.

In those instances where the patient and Doctor/Nurse agree that an appointment is necessary; one will be made by the Doctor/Nurse, normally later that day.

Spaces will be reserved in their morning surgeries for appointments to be made this way. Telephone consultation will only apply to morning surgery and advanced bookings in the afternoon will not be affected.

In addition to being asked to confirm your telephone number, receptionists will ask patients for brief details of the reasons for their request, whether they require advice or wish to be seen. This will allow the Doctor/Nurse to prioritise the calls that, for example, someone reporting severe pain or a sick child will be attended to before someone with a query regarding their medication. If you would rather not discuss things with the receptionist then you can decline to give this information, stating it is private, but you should be made aware that this will make it more difficult for the Doctor/Nurse to prioritise your call appropriately.

Please ensure we have your up to date contact details, including telephone number.

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