We offer telephone consultations with the doctor/nurse. Telephone consultations can be a good means of communication with a patient to supplement the traditional surgery consultation. They are often a much quicker method of dealing with basic issues and for the GP they represent the means by which a consultation may be quick and concise.
Patients telephoning to ask for an appointment will be asked to confirm their telephone number. They will then be called back by a doctor/nurse who will discuss the problems with them. In many cases it is hoped that the matter will be resolved on the telephone without the need for the patient to visit the surgery. This will save time for both the patient and the practice.
In those instances where the patient and doctor/nurse agree that an appointment is necessary; one will be made by the doctor/nurse, normally later that day.
Spaces will be reserved in their morning surgeries for appointments to be made this way. Telephone consultations will only apply to morning surgery and advanced bookings in the afternoon will not be affected.
In addition to being asked to confirm your telephone number, receptionists will ask patients for brief details of the reasons for their request, whether they require advice or wish to be seen. This will allow the doctor/nurse to prioritise the calls that, for example, someone reporting severe pain or a sick child will be attended to before someone with a query regarding their medication. If you would rather not discuss things with the receptionist then you can decline to give this information, stating it is private, but you should be made aware that this will make it more difficult for the doctor/nurse to prioritise your call appropriately.
Please ensure we have your up to date contact details, including telephone number.
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
New Extended Hours GP Services will be now available to all our registered patients and will provide appointments with either a GP or a nurse from 18:30 to 20:00 on Monday to Friday and 08:00 to 20:00 on Saturday and Sunday.
Patients will not be able to book directly into Extended Hours Appointments or through online booking system. To book an appointment to this service please phone the practice during opening times and one of our receptionists will be able to arrange an appointment for you.
The service is based at 3 local sites:
Uxbridge Health Centre- Chippendale Way, Uxbridge UB8 1QJ
HESA - 52 Station Road, Hayes UB3 4DD
Eastcote Health Centre- Abbotsbury Gardens, Pinner HA5 1TG