• Courtesy to the staff at all times - remember they are working under doctors' orders.
• Responding in a positive way to questions asked by the reception staff.
• To attend appointments on time or give the practice adequate notice that they wish to cancel. Someone else could use your appointment!
• An appointment is for one person only - where another member of the family needs to be seen or discussed, another appointment should be made and the Medical Record be made available.
• Patients should make every effort when consulting the surgery to make best use of nursing and medical time - home visits should be medically justifiable and not requested for social convenience.
• When patients are asked to give 48 hours’ notice for repeat prescriptions, please give us this time as it is to allow for accurate prescribing.
• Out-of-hours calls (e.g. evenings; nights & weekends) should only be requested if they are felt to be truly necessary.

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